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Refund Policy

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Effective Date: 2025-12-31 Company: BrooksPro Drywall Inc. ("BrooksPro," "we," "us," or "our")

This Refund Policy explains how refunds, cancellations, deposits, and payment adjustments are handled for BrooksPro Drywall Inc. services.

 

1) General Policy (Services)

  • Because we provide labor and custom services, completed work is not refundable.

  • If you believe there is a workmanship issue, please contact us. We will review the concern and, if it is covered, address it under our workmanship warranty or agreed remedy.

 

2) Deposits

  • If a deposit is required, it will be stated in writing on your estimate/proposal/invoice.

  • Deposits may be used to reserve scheduling and to purchase materials.

  • Deposits are refundable only as described below and to the extent permitted by law.

 

3) Cancellations Before Work Starts

If you cancel before work begins:

  • If no materials have been ordered and no special-order items were purchased: we will refund the deposit minus any non-refundable processing fees (if applicable).

  • If materials have been ordered or special-order items were purchased: we will refund the deposit minus any non-refundable supplier charges, restocking fees, delivery fees, and reasonable costs already incurred.

  • If time has been reserved on the schedule: a reasonable scheduling fee may apply if stated in writing or permitted by law.

 

4) Cancellations After Work Starts

If you cancel after work has started:

  • You are responsible for payment for:

    • labor performed up to the cancellation date

    • materials purchased or delivered

    • non-refundable supplier charges and restocking fees

    • reasonable demobilization/cleanup costs

  • Any refund (if applicable) will be calculated as amount paid minus amounts owed.

 

5) Change Orders and Scope Reductions

  • If you reduce the scope of work after approval, pricing will be adjusted based on:

    • work already completed

    • materials already purchased

    • scheduling impacts and administrative time

  • Credits/refunds are not provided for items already completed or for non-refundable costs.

 

6) Overpayments

If you overpay an invoice, we will:

  • apply the overpayment as a credit toward your next invoice or

  • refund the overpayment upon request

Refunds (if approved) are typically issued within 5–10 business days.

 

7) Refund Method

  • Approved refunds are issued to the original payment method when possible.

  • If the original payment method is not available, we may issue a refund by check or another agreed method.

 

8) Disputes

If you have a billing question or dispute, contact us promptly so we can review the invoice, scope, and any change orders.

 

9) Contact

For refund questions or cancellation requests:

Note: This is a general template and is not legal advice. Consider having a qualified attorney review it for your specific deposit practices and Washington requirements.

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